The following are excerpts from letters that our customers have sent us:

I just wanted to thank you for prompt responses and updates on the status of my order. I appreciate it greatly. I will sleep well tonight!
-- Daniel Spencer, Oklahoma

I just received your order. ... Everything arrived in terrific condition! Again, thank you so much for the
outstanding service. I look forward to doing business with you again!
-- Deirdre Murphy, Minneapolis

This is a note to thank you for your support. … I am delighted with my purchase and will be ordering more items soon. Once again, thank you for the reassuring correspondence.
-- Danko Kobziar, New York

Die prompte und immer sachliche Beantwortung meiner vielen Fragen machte diesen Kauf für mich ein wahres Vergnügen, und sollten wir weiteres aus Ihrem Angebot benötigen, so kommen wir gewiss auf Sie zurück.
-- Harry Nagler, Texas

Dear Dr. Bed,
die Federbetten sind heute bei meinen Verwandten in Ohio angekommen!
Ich habe eben das Telefonat aus Ohio beendet, und eine groessere Begeisterung habe ich seit langem nicht mehr gehoert. Die Daunendecken sind weich und leicht und warm und passen wunderbar in the Bettbezuege, und das ganze Haus freut sich schon auf's ins Bett gehen heute Abend. Die Betten kamen wunderbar verpackt, heile und ohne Schaden an, und wenn Sie mal Referenzen brauchen, dann wenden Sie sich nur an mich.
Vielen Dank fuer Ihre Hilfe und Ihre persoenliche Betreuung. Now, THAT's customer service...
-- Esther Kuehn (sehr zufriedene Kundin)

Thank you for your prompt action. You have been very good at answering my innumerable questions, and have made doing "business" with you a real pleasure. You go much further than beyond the line of duty. I will certainly recommend you to other friends. Good luck in your ventures.
Yours sincerely, Lydia Kelly, Washington

My down comforter arrived today. The material that covers it is really very soft and much different from what I have seen at stores in town. Thank you very much for your advice. I'll do business with you again, soon.
Thanks again, Sheila Argentine, California

I ordered 10 fitted sheets for the day-care facility that my son goes to. Your European sizes fit the American size cots perfectly well and the quality of the material is beyond what you typically get here. Its really dense and soft and even has a three-year warranty. I have never heard of anything like that. You should advertise this more! It was very nice doing business with you and I will certainly let others know about your online-store.
Sincerely, Christiane Fabrie, California